F.A.Q

Q.1 What kind of products does CHILLY FACTORY sell?

You can buy 100+ products at CHILLY FACTORY – everything from groceries & Herbs, and much more. We get it delivered at your doorstep in the fastest and the safest way possible.

Q.2 What cities and locations does CHILLY FACTORY operate in?

The delivery service is operate in all over India

Q.3 Does CHILLY FACTORY deliver 24 hours/all night?

 As of now, our deliveries begin from 7 AM and the last delivery is completed by 8 PM in PAN INDIA .

Q.4 Do you take into consideration delivery partners’ safety?

The average delivery speed for our fleet is 15 mph and the average distance covered by our delivery partners is about 2km. This is possible only due to the efficiency of our systems , coupled with our in-house technology. Our delivery partners connect the dots – between the stores and the customers – in the safest way possible. Read this blogpost to know more.

Q.5 What are your delivery timings?

Our delivery between 7AM to 9PM

Q.6 Can I change the delivery address of my order?

At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

Q.7 What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.

Q.8 How can I cancel my order?

CHILLY FACTORY provides easy and hassle-free cancellation. You can cancel your order via the app or web on the order details page while it is still in the packing stage.

Q.9 What if I have a complaint regarding my order?

Please reach out to us via the “Customer Support” section on the app/web. Our customer care team is more than happy to help.